Terms of service

TERMS OF SERVICE

Last Updated: January 29, 2025

  1. INTRODUCTION

Welcome to The Creatives Collection ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

  1. ACCEPTANCE OF TERMS

By accessing our website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

  1. PRODUCTS AND SERVICES

3.1. Product Information

  • All product descriptions are accurate to the best of our knowledge
  • Colours may vary slightly due to digital display variations
  • We reserve the right to modify or discontinue products without notice

3.2. Pricing and Payment

  • All prices are in British Pounds (£) and subject to change without notice
  • Payment is required at the time of purchase
  • We accept payment through PayPal and Shopify Payments
  • All prices exclude shipping costs and applicable taxes
  1. SHIPPING AND DELIVERY

4.1. Processing Time

  • Orders are typically processed within 2-5 business days
  • Processing times may vary during peak seasons or promotional periods

4.2. Shipping Methods

  • Shipping is handled through our partners Printful and Spocket
  • Delivery times vary based on location and shipping method selected
  • International shipping is available to select countries
  1. RETURNS AND REFUNDS

5.1. Return Policy

  • Items must be returned within 30 days of delivery
  • Items must be unused and in original packaging
  • Customer is responsible for return shipping costs unless item is defective

5.2. Refund Process

  • Refunds will be issued to the original payment method
  • Processing time for refunds is typically 5-10 business days
  • Shipping costs are non-refundable unless error was on our part
  1. INTELLECTUAL PROPERTY

All content, designs, logos, and materials on our website are protected by copyright and other intellectual property rights owned by The Creatives Collection.

  1. PRIVACY POLICY

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

  1. LIABILITY LIMITATIONS

To the maximum extent permitted by law, The Creatives Collection shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

  1. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

  1. CONTACT INFORMATION

For questions about these Terms, please contact us at info@thecreativescollection.

  1. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

  1. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

  1. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and The Creatives Collection regarding the use of our services.

Last Updated: January 29, 2025 The Creatives Collection